For any parcel or letter that comes back we have to pay the shipping back with an extra charge of 50 cents (CHF). Example: If a parcel to the US with a weight of 500g gets returned to sender (HUMMUS RECORDS) because the address you submitted was wrong or because you did not pick it up at the post office after having been notified, we need to pay CHF 12.50 return fee to the post office when we receive it back — and you still don’t have your goods; then we need to ship the parcel again and pay another CHF 12 postage. So in the end, you have already paid CHF 12 for postage initially, the parcel gets returned, CHF 12 return fee on top for us, and then another CHF 12 for postage for shipping it a second time… you end up paying CHF 36 just for postage! So please save yourself the trouble and double-check your address and make sure you can pick up the parcel when notified.
All postage costs and eventual return fees must be carried by the buyer, not HUMMUS RECORDS.
We ship to every country in the world.
Unfortunately, we don’t offer any tracking yet as it is ridiculously expensive when shipping from Switzerland. We might offer it in the future but since 2012 we’ve only lost maybe 20 packages and we always figured it out nicely with our customers, based on trust. If you really wanna have it shipped insured and with tracking please get in touch with us at firstname.lastname@example.org
Shipping time depends on where you live.
Switzerland: usually 2 working days
Europe: usually up to 8 working days (though it has sometimes gone a bit more)
World: usually up to 15 working days
To make sure you get your pre-orders right before the official release date we do ship items by taking in account the destination of the goods.
Please be aware that we are not Amazon and that we may sometimes need up to 1-2 weeks time to process and pack your order depending on our schedule. We are only two people, one of them also being in several touring bands, this is proper DIY so be patient and just wrote us if you’re worried about your order, we are very fast and nice with answering.
Thanks for your understanding and support